Transfers, Chauffeurs & Cars FAQs

LLC vehicles are currently black, but alternate colours are available on request.

Mercedes Benz S-Class & E-Class holds 3 large luggage.
Mercedes Benz V-Class holds 4 large luggage.
Rolls Royce Ghost holds 3 large luggage.

LLC luxury vehicles are less than 3 years old.

All LLC vehicles have in car multi media entertainment, please advise your chauffeur of your preference. Some of our vehicles have DVD players but all have In-Car hotspot Wi-Fi. If you would like on-board entertainment, please specify it on your booking.

Car-chargers for Blackberries, iPhones and other mobile phones are available on request.

Absolutely! If you are a smoker, please advise your chauffeur if you require smoking breaks.

Yes, we provide complimentary bottled mineral water in our vehicles.

Water is allowed for consumption in vehicles, but we do not permit eating.

Always. LLC chauffeurs have a high standard of dress.

All of our chauffeurs are courteous and polite at all times. If you have any questions and or requests for your chauffeur, they will be happy to respond.

Absolutely, our chauffeurs are always courteous and are aware of their passengers safety.

Yes, all our chauffeurs are discreet and have signed confidentiality agreements with LLC. What is discussed in the car, remains private.

No. This is against the law. Your chauffeur will refrain from talking or sending SMS on their mobile phones until after you have departed.

Of coarse, your chauffeur will always assist you in carrying your luggage.

Never. Our chauffeurs are professional law abiding drivers who never speed on the roads.

Your chauffeur is all about providing a safe and enjoyable experience and drives according to road conditions, traffic, and within the legal speed limits.

Please telephone: 0208 004 1555 / 07446 155 555 or book online at our website.

We suggest that you make your LLC booking as soon as you know your travel plans or have confirmation of your itinerary. We accept last minute bookings up to a few hours before the estimated time of arrival, however, we cannot guarantee that one of our vehicles will be available to collect you during our peak periods.

Yes, we will set up a business account for you. You may be invoiced per trip or on a monthly cycle if you will require regular chauffeuring services. Please let us know your preferred form of invoicing.

LLC requires 25% deposit to secure your booking and the remainder is debited 7 days from your account prior to your journey. If your booking is last minute, we will charge all payments before the trip begins.

Yes, your chauffeur can either SMS or call you when they arrive. They can come to your pick up address in person or wait with a name-board. Please let us know your requirements upon booking.

Yes, at LLC we like to offer convenience within your booking.

Yes, we provide baby and child seats at no extra charge. Please request them with your booking. As always, you are responsible for fitting your little ones in accordance to the law.

Yes, all children are considered passengers.

Once clearing customs, your chauffeur will be waiting for you holding a name-board. The chauffeur will also send you an SMS just before flight landing, if you have provided a mobile contact number. If you have not yet met your chauffeur, please check your chauffeur’s mobile telephone number on your booking confirmation form.

Yes, our chauffeurs monitor all flights from the ground, and do their best to arrive early.

Just email or call us and send us any new details as they emerge.

From Heathrow to Central London it takes 60 minutes. From Gatwick to Central London takes 80 minutes, depending on traffic conditions.

Please call or email us and we will update your booking with the new flight details.

We do not include parking and tolls with your order, they will be added to your final invoice but are minimal charges.

Most airlines recommend that you should arrive 2-3 hours before your flight, unless you are on a domestic flight which is 2 hours.

Your chauffeur monitors your flight and arrives half an hour after your flight has landed to reduce waiting time. If for any reason you experience additional delays at baggage pick up or customs, waiting time is charged at an hourly rate.

Yes.

We value your business and we do offer discounts for repeat clients and multiple vehicle bookings. Please speak to our team about this.

VAT is extra at 20%.

LLC has additional charges for on Christmas day and New Year’s Day. Please speak to our team about any additional holiday charges.

No, there is no extra charge as all our vehicles are PCO registered.

Safety is our main priority. All LLC vehicles have 6 monthly MOT’s. They all receive regular servicing in line with the manufacturers’ requirements. All chauffeurs are responsible for checking the oil, coolants and tyre pressure on a daily basis.

Yes.

Yes, all LLC vehicles are maintained/valeted on a daily basis.

LLC generally offers 15 minutes free waiting time and 30 minutes free waiting time on airport pick-ups. However, due to unforeseen circumstances, such as traffic delays, additional waiting time costs will be applied. These costs will vary depending on vehicle choice.

Yes, LLC offers this service at an additional cost.

Our wedding cars are booked in blocks of time and are available to you throughout the duration of your wedding day. They are available for photographs and multiple journeys for other wedding guests. If you require additional time, you will be charged at an hourly rate which we then divide into 15 minute segments.